Shipping info & Policies
If you have any questions about the shop, items or orders, please don't hesitate to contact me at fukomisara(at)gmail.com or through the contact form on this website. Make sure you include your order nr# on the email/form subject.
As of June 2024 I will not reply to any social media messages regarding the orders.
PROCESSING TIMES
Pre-order items will take longer to ship to you due to the production and shipping times. Pre-order production times vary and will be communicated and updated through social media. If you wish to receive non pre-order items faster, please purchase them separately.
Please note that pre-order items are non-refundable, so keep that in mind when ordering!
I'll always try to ship your order as soon as possible but please consider I am still human with other real-life responsibilities.
Thank you for your understanding ♡
SHIPPING
If your order contains pre-order items, please be aware that it will not be shipped out until all items have been produced in order to save shipping costs.
If I find out there are unexpected shipping limitations to your country, I will contact you and give you the option to cancel and refund or hold your order until shipping becomes available again.
All orders will be shipped by a regular post service with a tracking number. Only exception will be the plushies which are sent by registered mail (requires signature on arrival)
Estimated shipping times
Vary from country to country but you can expect these:
EU: 1-2 weeks
UK: 1-3 weeks
US: 1-3 weeks
Everywhere else: 1-3 weeks
Note: these are estimated shipping times and do not include customs clearance time.
‼️ Tracked US orders:
Tracking numbers for US orders will only be updated up until the package leaves the origin country. This is due to the US postal services (USPS) changing the code/number upon entering the US and not sharing that information with my local postal services. If you don't receive a notification with the new domestic tracking number, be sure to ask your local postal offices for it, if possible.
With this said, any issues with the delivery of your order shall be resolved with your local postal services as my postal services and I have no access to it. I apologize in advance for the trouble and inconvenience.
While this does end up making the tracked feature somewhat useless, it still makes the package arrive faster, regardless if the code is updating or not!
Sticker and Print Mail:
This is for sticker-only and/or Print-only orders. Since they’re lightweight items I want to avoid overly expensive shipping and offer more flexibility, however, the only affordable option is standard not tracked shipping.
Note: Considering it will be optional, upon buying the items you acknowledge and accept that it is not the store's responsibility if a package gets lost.
If purchased with other items you'll get a tracking code regardless from the other things you purchased.
CUSTOMS AND IMPORT TAXES
You are responsible for any and all customs or import fees that may apply. Said fees and delays due to customs are not the shop's responsibility.
Also, please consider that once your order arrives at your country (apart from the US – see “Tracked US orders” above), most issues regarding the status of your order will have to be dealt with your local post. However, please do contact me to see if I can help in any way from this side.
If your order was severely damaged or an item is missing, please contact me and we will figure something out!
WRONG ADDRESSES AND RETURNED ORDERS
If the wrong address is provided, and an order is unable to reach its final destination, or for any other reason, the order is sent back, you will be contacted about the issue so it can be discussed.
DATA HANDLING AND PROTECTION
The customers information (provided when placing an order) will solely be used to process orders and, if needed, as a way of contact regarding the orders. All the information provided is private, and will only be used up until an order is fully fulfilled.
By making an order, you agree to have read and accepted all of the policies listed above.